Privacy Policy
We care about your data and how we store your information securely and privately.
Privacy Policy - Last Updated 31/03/21
What information do we collect about you?
We collect information about you when you engage us for our financial advice service. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health if this is necessary for the provision of our services.
We may also collect information when you voluntarily complete client surveys or provide feedback to us.
Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We’ll use your information collected from the website to personalise your repeat visits to the site.
Information about connected individuals
We may need to gather personal information about your close family members and dependants in order to provide our service to you effectively. In such cases, it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We’ll provide a copy of this privacy notice for them or, where appropriate, ask you to pass the privacy information to them.
Why do we need to collect and use your personal data?
The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data we’d also be unable to fulfil our legal and regulatory obligations.
Where special category data is required we’ll obtain your explicit consent in order to collect and process this information.
How will we use the information about you?
We collect information about you in order to provide you with the services for which you engage us.
Who might we share your information with?
If you agree, we may email you about other products or services that we think may be of interest to you.
We won’t share your information for marketing purposes with other companies.
In order to deliver our services to you effectively, we may send your details to third parties such as those that we engage for professional compliance, accountancy or legal services as well as product and platform providers that we use to arrange financial products for you.
Where third parties are involved in processing your data we’ll have a contract in place with them to ensure that the nature and purpose of the processing are clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions.
Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures to protect your personal data in transit, including password protection and/or encryption of data etc.
To fulfil our obligations in respect of prevention of money-laundering and other financial crime we may send your details to third party agencies for identity verification purposes.
How long do we keep hold of your information?
During the course of our relationship with you, we’ll retain personal data which is necessary to provide services to you. We’ll take all reasonable steps to keep your personal data up to date throughout our relationship.
- Five years for investment business
- Three years for mortgage business
- Indefinitely for pension transfers and opt-out business
- Three years for insurance business
These are minimum periods, during which we have a legal obligation to retain your records.
We reserve the right to retain data for longer where we believe it’s in our legitimate interests to do so. In any case, we’ll not keep your personal data for longer than 10 years after our relationship with you has ended, unless required to do so by our regulator.
You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests as noted above.
How can I access the information you hold about me?
You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information please email or write to us using the contact details noted below.
When your personal data is processed by automated means you have the right to ask us to move your personal data to another organisation for their use.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.
Marketing
We’d like to send you information about our products and services which may be of interest to you. If you’ve agreed to receive marketing information, you may opt-out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us by email or post.
Cookies
We use cookies to track visitor use of the website and to compile statistical reports on website activity.
For further information visit http://www.allaboutcookies.org/.
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
What can you do if you are unhappy with how your personal data is processed?
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
0303 123 1113 (local rate)
Changes to our privacy policy
We keep our privacy policy under regular review and we’ll place any updates on our web page (and/or) inform you of any changes when they occur. This privacy policy was last updated on 15/05/2020.
Legal
*The tax treatment depends on the individual circumstances of each client and may be subject to change in future.
The consumer’s capital is could be at risk if they decide to set up a new plan.
The products it offers are not produced by the firm and it is not the manager of the underlying investments.
Complaints
If you have cause to complain, please contact us via email at info@hillltopfinance.co.uk or Tel: 0161 413 7051 or Write to us at
64 Jersey Street, Manchester, Greater Manchester, M4 6JW, UNITED KINGDOM.
We try to resolve complaints as soon as possible. We will keep you updated with our progress in investigating your complaint and producing a final response.
We will acknowledge receipt of the complaint within five working days. We will then respond to your complaint in full within eight weeks. If we can’t respond in this time, we’ll contact you in writing to explain the delay and give you an indication of when to expect our response.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you: by email at info@hilltopfinance.co.uk.
Or write to us at Hilltop Finance, Flint Glass Works, 64 Jersey Street, Ancoats Urban Village, Manchester, M4 6JW.
© 2021 nationalpensionadvisors.co.uk is a trading style of Hilltop Finance Limited. Hilltop Finance Limited is authorised and regulated by the Financial Conduct Authority under FCA number 787803. Registered in England and Wales, company number 09351168. Registered Address: Hilltop Finance, Flint Glass Works, 64 Jersey Street, Ancoats Urban Village, Manchester, M4 6JW. Registered with the Information Commissioners Office under registration number ZA159519. Our matching service is based on the criteria which you input on our form and the postcode you enter. Our aim is always to provide the best match, however our matching service is limited to the advisors and financial advisors within Hilltop Finance Limited.
Capital at risk, the value of investments can go down as well as up, so you could get back less than you invest.